Best Practices: Difficult People: Working Effectively with Prickly Bosses, Coworkers, and Clients (Best Practices)

Every office has someone who's no fun to be around. But getting along with that person—and managing them effectively—can make both your jobs easier. Difficult People, a comprehensive and essential resource for any manager on the run, shows you how.

Learn to:

Recognize why and when people act out
Identify different types of difficult people
Cope with difficult behavior
Get the most out of trouble employees
Nurture a harmonious work environment

The Collins Best Practices guides offer new and seasoned managers the essential information they need to achieve more, both personally and professionally. Designed to provide tried-and-true advice from the world's most influential business minds, they feature practical strategies and tips to help you get ahead.